Overview
Technical support by MFT is an Odoo administration and maintenance agreement with agreed response times: user issues, report changes, access rights, upgrades and integrations, handled by people who know your chart of accounts.
A support agreement that covers the day-to-day: user issues, report changes, access rights, upgrades, and integrations with banks, e-invoicing portals, WhatsApp and third-party tools.
Every request is logged, prioritised and answered within the agreed window, by people who know your configuration and your chart of accounts.
What you get
- Help desk with agreed response times
- Version upgrades and regression testing
- Custom reports and dashboards
- Integrations and API work
- Monthly health check and backup verification
Who it is for
Any company running Odoo in production that needs a partner rather than a ticket queue.